Owner is extremely rude and the workmanship was terrible
We recently purchased a home, the unit was installed a year ago by 3H. The unit stopped working and we had them come out and take a look at it. My very first interaction with the owner was terrible, he was rushing me off the phone and was not understanding of the issue or the circumstances. He spoke over me several times and snickered at my questions. After the technician (Joe, who was wonderful) came out to look at the unit he said he would go back and speak with the owner to see if there is anything that they could do for us. Because the workmanship was awful, the unit is crooked and coming apart at the seams. (After 1 year and air conditioner shouldn't look that way) we never received a phone call back when we were promised. I called the company and spoke with the owner who started off the conversation screaming, cussing and threatening us because he claims that my husband called and threatened him (he did, but it was with a law suit not physical)(which we have the right to do) I explained to him that I do not use profanity and he did not apologize. He then said "do you want us to come out and fix it or not, answer yes or no" I didn't even have a chance to explain what my concerns were or to ask any more questions to understand why we were being charged $800 to rebuild the unit. He put the technician Joe on the phone, who again was polite, calm and very informative about the situation. The owner grabbed the phone from Joe and was screaming again that he was busy and that he didn't have time for this. He also suggest that we use another company. I asked him if he would reduce the price under the circumstances of the original install and he said "sure I'll *** $50. If you want anything from me you need to ask me nicely." I explained to him that I was speaking calmly the entire time and that I did not appreciate his abrasive tone that he has had with me from the beginning. He said he doesn't want to talk about his tone. The conversation had many instances were he was behaving like a child and would not let me speak and was riddled with his ego. I have never had such a terrible experience like this and I am appalled that he can get away with this and treat customers this way. The reason he has an A+ in BBB is because no one has filled a complaint. Well he won't have an A+ for long, I am filling a complaint today.
Saint Cloud, Florida
3H air conditioning scam - lies that freon missing and leaks exist
OCT 2010 - I had 3H air in Tampa, FL inspect my AC unit last year. I later found out that their techs work on commission - bad for the consumer. Tech told me that my AC system had *** in coils and needed 2 LBS of freon. They also wanted me to replace the coils for $1600 or the entire system - from a 3.5 ton to a 5 ton system - for $4000. All I would need is new condensor and air handler but existing duct work would be fine. Fortunately, I only paid for the service call plus 2 pounds of freon. Oct 2010 - I used a different company who performed a full inspection but found no leaks and no holes. I never told them of 3H air's findings until after their inspection. They were not surprised and familiar with other customer's similar experiences of being scammed and ripped-off by 3H. They said if a leak truly existed, I would have needed freon now; a year later. Moreover, the new company said that a 5 ton system would require a complete duct replacement or sweating would occur and lead to other severe complications. I am so glad I never took 3H on their offer.
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